The UCaaS & CCaaS market is constantly evolving. With the adoption of Artificial Intelligence and Machine Learning coupled with global scalability, we are seeing this technology provide an enormous amount of functionality to the end-user. Unified Communications is about next-generation technology to drive business transformation while creating competitive advantage.
For example, in the retail vertical, UCaaS represents the flexibility and speed to market in setting up or closing down sites, consolidation of regional suppliers/licensing agreements/contracts, cost reduction, and a single-pane-of-glass to make data-driven decisions. For global environments, having all employees on a single platform being able to easily collaborate, regardless of what corner of the earth they are on. These examples are just scratching the surface. Every vertical can achieve positive business outcomes.
